šØ Hot take: Your digital experience isnāt just your slick website or fancy chatbotāitās the entire journey your customers take, from first click to final transaction (and beyond).
In this episode, we talk about:
ā
What "digital experience" really means
ā
The wrong ways to communicate with customers (WhatsApp isnāt always the answer š¬)
ā
Why overloading on one digital touchpoint while ignoring the rest is a recipe for disaster
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How to map out a seamless customer journey that actually works
No buzzwords, no fluffājust practical advice and a few laughs along the way. Tune in now! š§
#DigitalExperience #CustomerJourney #Podcast
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